Legal

Refund Policy

Last updated 20 October 2026

We want you to be happy with RUSH. RUSH Pilates is an Australian business based in Victoria.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If RUSH has a major failure, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service fixed within a reasonable time, and if this is not done, to cancel and obtain a refund for the unused portion.

Our 7-day money-back promise

On top of your legal rights: if you buy Lifetime Access on our website and you're not happy with it for any reason, email us within 7 days of purchase and we'll refund you in full. When we refund your purchase, Lifetime Access is removed from your account.

Purchases through Apple or Google

If you bought Lifetime Access inside our iPhone or Android app, the payment was processed by Apple or Google. Refunds for those purchases are requested through Apple (reportaproblem.apple.com) or Google Play under their policies. Your Australian Consumer Law rights still apply, and you can contact us for help.

How to ask for a refund

Email nicholas@rushpilates.com.au from the email address on your RUSH account, and tell us roughly when you purchased. We'll confirm within 2 business days. Refunds to your card usually appear within 5 to 10 business days, depending on your bank.